Our Promise

First, Installation and Debugging
1, Within the terms of the Contract and the appointed time, the seller should send the technologist out      to help buyer’ s personnel install and debug equipments correctly.
2, The buyer should supply the following installation conditions:
　　① Provide the fabricating yard and finish the basic installation based on the technology provided              by seller.
　　② Ensure the working power and earth wire supply.
　　③ Provide the necessary staffs, hoisting equipment and auxiliary machinery.
　　④ Provide the room and board to the technicians.
3, If the buyer asked the seller to install the equipments without needed tools, the buyer should sigh a      written instruction issued by the seller and take all the responsibility.
Second, Guarantee time and Free Service
1, The provided guarantee time is 12 months and it beginning from the day of acceptance. And if      there are problems caused by the seller after the installation and debugging, the guarantee time      come into effects 10 days after the seller’s inform.
2, During the guarantee time, the seller should responsible for the free repair if the damages were      caused by design and manufacture. Force majeure and the damages caused by men expected.
3, The buyer should use and maintain the equipments according to the direct organization file. The      damages caused by incorrect operation and maintenance, or your oil is not in place, etc. Damages      like these are not covered by our guarantee, and the seller could repair the equipments but the      buyer responsible for all costs.
4, The seller should provide the training of the operating staff and servicemen for free. And the seller      should also provide the free technical advisory service.
5, The seller should provide the lifelong service and the service should be paid beyond the guarantee      time.
6, The seller should send the servicemen out to handle the problems after receiving the buyer’s      inform within 12 hours.
Third, Parts Supply
1, Parts supplied by the seller should be come from the original manufacturer, and the parts should      be genuine.
2, The seller would not responsible for the repair of the parts which the buyer bought from other      manufacturer.
3, The damages of the wearing parts, such as board, blade, leather belt, solenoid pilot actuated valve      and trap valve which due to the normal spoilage, the buyer should liable for the costs.
Forth, Other Items
1, The seller should build the customers record, and follow up the service conditions, and return the      visit regularly to help customers solve problems.
2, Establish the special service and training the special persons to meet buyer’s special      requirements, and the costs could negotiate by both sides.
3, The buyer could lodge a complaint to the buyer’s services center if they are not satisfied with the      products and services, or there are unreasonable fees.

 After-sales Service Line: 86-595-86784999